And finally a response from Ebay re 599 vanished items - Pt 2

So here's my response to T&S. I don't expect to hear back but still...
Again I have deleted the name of the T&S person.
Before I launch into the email, I've been thinking of holding a poll re which media I should contact about this matter. If I decide to hold the poll, that will probably be my next post :-)

So here's my response. (Do you agree that it is fairly polite in the circumstances?)


"Dear [deleted],

Thank you for your response.

Out of 600 items listed, 1 item was in technical violation of Accepted Payments Policy, in that the auction page listed cash. It was an accident. When Ebay changed its policy, I had to manually edit more than a thousand items and I guess I missed a few along the way. Given that I list thousands of items every year, a couple of mistakes will happen. My policies and about me page clearly state that cash will only be accepted on pick-up and specifically caution buyers against sending cash in the mail. Therefore no Ebayers were in any way endangered by the inadvertent error.
The other 599 items were not in violation of any Ebay policy.

In relation to the one item in "breach" I received the following email from Ebay:

Dear irina3131,

Your account has been restricted from listing new items for approximately one day because of recent breaches of eBay policy. While your account is restricted you still have full access to other account functions such as sending emails, obtaining addresses and leaving feedback. To avoid account suspension, i.e. no access to your account, please comply with eBay policy at all times.

This restriction will be lifted after one day. While the restriction is active you may not register any new accounts.

Regards,

eBay

You will appreciate that the email refers to only one consequence of the breach - inability to list for one day. It says nothing about removing 599 items (more than 300 of which were listed some 2 hours previously).

Can you please provide me a copy of any policy or similar document that authorises Trust and Safety to remove 599 compliant items because one item is in technical breach? (and the breach is obviously a consequence of an error, because the remaining items do not state that cash is an accepted payment method)

I would also like to know why I was not notified that my items had been cancelled. Aside from the email set out above, I received no other communication from Ebay. Could you please provide me a copy of the policy that allows Ebay to remove 599 items without notifying the seller.

In relation to the policies I have requested - I am not after a reference to the Ebay User Agreement - I have read the Agreement and it does not shed light on the propriety or otherwise of what occurred.

While I am reassured that my listing fees have been credited, as a seller yourself you will no doubt appreciate the significant time investment involved in listing 600 items and the frustration involved in the lack of communication from Ebay (including a complete inability of Live Help to assist with the matter) and will understand my concerns about such an action on part of Ebay.

Thank you in advance for your response.

Kind regards
Irina"

I don't expect a response, but I had to send it...